السبت، سبتمبر 03، 2011

وظائف الوطنية موبايل

VAC2240 – Sales Showroom Executive – Ramallah
 Field: Sales Contract
 Type: Full Time – Permanent
 Location: Palestine – Ramallah
 Closing date: 08-Sep-2011

Role Summary & Duties and Responsibilities:
 * Providing appropriate solutions and answers to the customers’ questions and/or problems.
 * Taking all the opportunities to promote our products & services (initial sales andup selling).
 * Participating in the analysis of daily, weekly and monthly activity reports.
 * Joining regular service centre staff meetings and helping to identify opportunities and develop new strategies to optimize the team’s performance and the service level in general.
 * Alerting the direction of Customer Care in case of problems or decrease of the service level. Recommending and implementing appropriate solutions.
 * Assuring a continuous dialogue with other departments especially Contact Centre and Marketing Department in order to always be kept informed of the new products and service, strategies, policies, and other information.تس
 * Having strong knowledge of tools & equipments provided, and to ensure correct entries and transactions are executed by the CCRs.
 * Ensuring proper reconciliation and reporting of daily revenue and cash management.
 * Maintaining the equipments and inventory.
 * Upholding the appearance of a clean environment and, moreover, with the assistance from Marketing Department, implementing innovative ways to attract and gain customer attention to the service centre and Wataniya products and services.
 * Respecting the corporate policies and confidentiality during the daily and transactional activities.
 * Reporting to the service center supervisor on daily activities and other matters.
 * Performing any task (related to job/ work) assigned by the supervisor.

Experience & Qualifications:
 *2 years experince in similiar role.
 *Bachelor degree in related filed or equivalent education/experience.
 * Must be residence of Ramallah City.

Skills:
 *Frontline customer handling skills.
 * Cash Management.
 * Inventory Management.
 * Time Management skills.
 * Team spirited.
 * Motivated, dynamic and very good communicator.
 * Strong sense of initiative.
 * Good analytical skills.
 * Computer literacy knowledge (Microsoft).
 * Arabic and English (oral and written).

To apply for this job, please click here: e-career.wataniya.ps/qtelgroup/VacancyDe…&VacancyID=37251

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